Custom Search
Custom Search

Thursday, January 22, 2009

Counseling at Workplace

For everything you wanted to know on building leadership and management, refer Shyam Bhatawdekar’s website:

(Refer our High Quality Management Encyclopedia “Management Universe” at:

Counseling: Introduction

It will be a good idea to refer some related topics that are normally confused with counseling. Refer URLs: (Training and Development), (Coaching), (Mentoring)
  • Counseling is interviewing the person being counselled and helping to solve his problems through human approach of sharing and guidance.
  • Counseling is sitting down in private setting for an open discussion with an employee. Sometimes it is to pay a sincere compliment, sometimes it is to solve a problem that is hurting productivity/effectiveness, sometimes it is because an employee violated your discipline line and you need to talk about improvement in his behavior.
  • It is communicating one to one, in private. It is interviewing- it's a two way dialogue and not one way sermonizing or advising.
  • It is encouraging the other person to to talk about himself so that the problem and it's reasons emerge clearly and solutions can be worked out.
  • One of the most important counseling skills is being a good listener.
  • In an organization, counseling can be done by the team leader, supervisor or manager or one can seek the expertise and assistance of an in-house or external professional counselor.

Situations that Call for Counseling in an Organization

Given below is a partial indicative list of situations that call for counseling from a superior to his subordinate:

  • When an employee violates your standards.
  • When an employee is consistently late or absent.
  • When an employee’s productivity is down.
  • When one employee behaves in such a way that productivity of others is negatively affected.
  • When two employees have a conflict that is becoming public and it is affecting the work.
  • When you want to compliment an individual.
  • When you want to delegate a new task.

Given below is a partial indicative list of situations which do not call for counseling:

  • When you disagree with an employee’s life style
  • When you are upset.
  • When you dislike the personality of an employee.

Preparation for the Counseling Interview

  • Choose an appropriate, quiet and private location.
  • Make sure that you are not disturbed during the counseling session.
  • Take care that you have allowed sufficient time to the the person you are counseling and that he is not being rushed into it.

Objectives of the Interview

Counselor should help the person being counselled to:

  • Tell his story.
  • Look out for new perspectives.
  • Clarify the issues.
  • Identify areas for change.
  • Set goals.
  • Develop action plan.
  • Review progress.

Counselor should provide full support during the interview and also after the interview to carry out the action plan and to review the progress.

Counseling Skills

  • Listen carefully.
  • Demonstrate empathy.
  • Do not make judgments.
  • Understand emotions/feelings behind the story of the person being counselled.
  • Question with care.
  • Ask open ended questions.
  • Reflect back, summarize and paraphrase so that the understanding is correct and complete.
  • Use appropriate body language.
  • Do not show superiority or patronage.

Techniques of Counseling (Based on Rogers, Carkheff and Patterson's model)

  • Structure
  • Listen (active and empathic)
  • Be silent (when required)
  • Respond
  • Reflect
  • Question
  • Interpret

Limitations/Constraints in Counseling

  • Person being counselled may not have trust in his counselor (normally, his superior) or the organization.
  • Suspicion over the level of confidentiality.
  • Organization's constraints on using it's resources, time and efforts.
  • Lack of skills of the counselor.

Benefits of Counseling

  • Helps the person being counselled to understand himself.
  • Allows the individual to help himself.
  • Assists in understand the situations more objectively.
  • Facilitates to look at the situations with a new perspective.
  • Develops positive outlook.
  • Motivates to search for alternate solutions to problems.
  • Helps in superior decision making.
  • Prepares the person to cope with the situation and the related stresses.

For More Guidance, Assistance, Training and Consultation


Also refer: (Prodcons Group)
(Training Programs by Prodcons Group)
(Productivity Consultants)

Other Topics of Interest

All Management Topics (General Management, Marketing and Sales, Service, Operations/Manufacturing, Quality, Maintenance, Human Resources, Finance and Accounts, Information Technology, Life Management)

The topics are listed in alphabetic order:

(Home Pages for All the Management Topics) and
(Building Leadership and Management)
(Alphabetic List of All Management Topics)
(Home Page for Writings of Shyam Bhatawdekar)
(5S Housekeeping)
(Activity Based Costing- ABC)
(Anger Management)
(Assessment Centers)
(A to Z of Management Systems)
(A to Z of Quality Techniques)
(Balanced Scorecard)
(Basic Statistics)
(Behavioral Safety)
(Body Language or Non-verbal Communication)
(Books- Best Management Books)
(Business Ethics and Ethics in Management) (Business Plan)
(Business Process Reengineering- BPR)
(Career Planning within Organizations)
(Case Method)
(Case Studies in Management)
(CEO Roles, Qualities and Competencies)
(Change Management)
(Competencies- Life Management)
(Competency Matrix)
(Conflict Management)
(Corporate Governance)
(Cost Management)
(Cost of Quality- COQ)
(Counseling at Workplace)
(Creativity and Innovation)
(Critical Thinking skills)
(Cross Cultural Etiquette and Manners)
(Customer Orientation)
(Customer Relationship management- CRM)
(Daily Management)
(Decision Making)
(Design for Manufacture)
(Dining Etiquette and Table Manners)
(Discipline at Work)
(Dream Exotic)
(Effectiveness and Efficiency)
(Effectiveness Management: HSoftware)
(Efficiency Techniques: Work study: Motion and Time Study)
(Efficient Work Methods or Practices)
(Email Etiquette)
(Emotional Intelligence)
(Enterprise Resource Planning- ERP)
(Entrepreneurship and Entrepreneur)
(Executive Etiquette and Manners)
(Exit Interview)
(Financial Ratios and Financial Ratio Analysis)
(Financial Services)
(Functions of Management)
(Gemba Kaizen)
(Genuine Professional)
(Global Mindset)
(Goal/Target Setting)
(Group Discussion)
(Group Dynamics)
(How to Be a Good Boss)
(How to Get Promoted)
(How to save Money)
(HR Dynamics)
(HR Strategies and Functions)
(Human Capital Architecture)
(Human Relations)
(Human Resource Planning)
(Human Software- HSoftware)
(Internal Motivation or Self Motivation)
(Interpersonal Relations)
(Interview Skills)
(Interview Preparation for Job Seekers)
(Interview Questions)
(Just in Time Management- JIT)
(Knowledge Management)
(Lead Time Management)
(Lean Enterprise)
(Learning Organization)
(Life Management: Competencies)
(Life Management: Effectiveness Management: HSoftware)
(Life Management: I Am Liberated)
(Life Positions and OKness)
(Life Skills)
(Management Anecdotes)
(Management Book- Best Books)
(Management Information System- MIS)
(Managing/conducting Meetings)
(Management Notes- Free and Authentic)
(Marginal Utility)
(Marketing Management Overview)
(Marketing Management Tasks)
(Marketing Orientation)
(Market Research)
(Market Segmentation)
(Musings of Shyam Bhatawdekar on every topic on the earth)
(Negotiation Skills)
(Negotiation Tactics)
(Objection Handling)
(Organization Development- OD)
(Organizational Culture)
(Out of Box Ideas)
(Ownership on Job)
(Paradigm and Paradigm Shift)
(Performance Management and Appraisal)
(Positive Strokes)
(Presentation Skills)
(Problem Solving)
(Profit Improvement)
(Project Management)
(Public Speaking)
(Quality Circles History)
(Quality Circles)
(Quality Function Deployment- QFD and House of Quality)
(Quality Gurus)
(Recession Management)
(Recession and Opportunities)
(Recruitment and Selection)
(Research Methodology)
(Safety and Health Management)
(Sales/Selling Process)
(Sales Promotion)
(Self Motivation or Internal Motivation)
(Self Development)
(Shyam Bhatawdekar’s Articles on Management)
(Six Sigma)
(Six Thinking Hats)
(Soft Skills)
(Spiritual Quotient/Intelligence)
(Statistics- Basic)
(Strategic Management)
(Stress Management)
(Stress Management)
(Success in Life or Success)
(Success in Life or Success)
(Supply Chain Management)
(Supply and Demand)
(Talent Management)
(Team Building)
(Telephone Etiquette)
(Three Sixty Degrees Appraisal System)
(Time Management)
(Total Productive Maintenance- TPM)
(Total Quality Management- TQM)
(Training and Development)
(Trainers’ Qualities)
(Transaction Analysis- TA)
(TRIZ- Inventive Problem Solving)
(Value Engineering/Analysis)
(Winners and Losers)
(Work Study: Method Study and Work Measurement)
(Work Methods or Practices: Efficient)
(World Class Manufacturing)
(Writings of Shyam Bhatawdekar on Management)
(Written Communication)
(Zero Based Budgeting)

Counseling: General and Psychological
(Anger Management)
(Children’s Behavior Problems)
(Cholesterol Control)
(Counseling: Psychological)
(Counseling: Psychological)
(Cross Cultural Etiquette)
(Executive Etiquette and Manners)
(Family Counseling)
(Health: Homeopathy)
(LifeManagement: Competencies)
(Life Management: Effectiveness Management: HSoftware)
(Life management: I Am Liberated)
(Marriage Counseling)
(Ownership on Job)
(Parental Responsibilities)
(Qualities of Spouse)
(Quit Smoking)
(Self Development)
(Stress Management)
(Stress Management)
(Swine Flu and Its Prevention)
(Telephone Etiquette)
(Winners and Losers)

About All the Products
(Home Page for All Products)
(Greeting Cards)
(Mobile Phones)

Home Tips
(Home Page for All Home Tips)
(Entertainment: Movies)
(Oscar Award Movies)
(Entertainment: Recommended Hindi Movies)
(Entertainment- Hindi Movies of Your Choice)
(Plagiarized, Copied or Inspired Hindi Movies)
(Health: Homeopathy)
(Housekeeping at Home)
(How to Save Money) or
(Jewelry Design)
(Recipes: Easy to Cook)
(Recipes: Exotic)
(Stories for Children)
(Travel and Sightseeing- India)
(Travel and Sightseeing- World)
(World Heritage Sites)

General Knowledge and Out of Box Ideas
(General Knowledge- GK)
(General Knowledge- Top 5 of Everything)
(General Knowledge- Top 10 of Everything)
(Out of Box Ideas)
(Shyam Bhatawdekar’s Knols)
(Running Commentary on the Run)